Where are my x-rays?

"Some dental insurance companies are not returning my x-rays. What can I do about it?

First of all, you should never - we're going to repeat that -

YOU SHOULD NEVER EVER EVER SEND IN YOUR ORIGINAL X-RAYS!!!

(Why? We'll go into at another time)Think we got the point across?

Back to the question.

Some dental insurance companies, in analyzing internal processes and costs(it takes people to address envelopes and postage for mailing), have realized that they're spending money returning x-rays where the doctor should have retained the original in the first place.

Some are not returning any. Some are not returning obvious duplicates and others are discarding films for services that have been paid for. As digital x-rays become more of the norm and an office can conjure up a film with a mere press of the "print" button, there will be less of a tendency to return films.

So, what do you do?

To be on the safe side and make sure you always have a complete record for you patients: YOU SHOULD NEVER EVER EVER SEND IN YOUR ORIGINAL X-RAYS!!!

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